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Rolldorado Responsible Gambling

Gambling is entertainment. Rolldorado operates on that basis, and this page sets out the specific tools available to you, the external organisations that can help, and how to reach us directly. Rolldorado is licensed by the Curaçao Gaming Authority (licence OGL/2024/1126/0521, issued to Terdersoft B.V.), and play is restricted to adults aged 18 and over.

Our commitment

Rolldorado holds an active licence from the Curaçao Gaming Authority, and player protection is a condition of that licence, not an optional extra. We operate a set of account-level tools you can activate at any time, and we close accounts on request without delay. The United Kingdom is a restricted territory for Rolldorado, so GAMSTOP integration does not apply here.

Tools available

You can set limits and controls directly from the Responsible Gaming section of your account. The following tools are available:

  • Deposit limits: cap how much you deposit across a chosen period
  • Loss limits: set a ceiling on losses over a defined timeframe
  • Playtime limits: restrict how long a session can run
  • Cooling-off period: take a short break from play; note that no prize is awarded on any win that occurs while a cooling-off period is active
  • Self-exclusion: your account is closed immediately on request, and we make reasonable efforts to prevent a new account being opened

One important note on cryptocurrency: deposit limits cannot be applied to crypto deposits. The other tools listed above remain available to you regardless of payment method. To request self-exclusion or adjust any limit, go to your account settings or contact support.

Signs to watch for

Some patterns can indicate that gambling has shifted from entertainment to something harder to manage. These are the common ones:

  • Chasing losses by placing further bets to recover money already lost
  • Spending more time or money gambling than you planned
  • Gambling affecting time with family, friends, or work
  • Borrowing money or using funds set aside for other purposes to gamble
  • Feeling restless or irritable when not playing
  • Hiding gambling activity from people close to you

If any of these apply, the organisations below can help.

Where to get help

Several independent organisations offer free, confidential support:

These services are independent of Rolldorado. They do not require you to have an account with us, and there is no cost to use them.

Contact us

To request self-exclusion, adjust a limit, or ask any question about your account, reach us via live chat (available 24/7 on every page of the site) or by email, also monitored around the clock. Self-exclusion requests are acted on immediately: your account is closed at once and we take steps to prevent new accounts being opened under the same details. If you need to talk through your options first, our support team can help you choose the right tool.